URGENT! Transition / Service Delivery Lead — Chartis Technology & Operations Management — Madrigal Business Park, Alabang, Muntinlupa City
Responsible for the formation and leadership of cross-functional teams to successfully migrate new business from global locations to the Manila operations center. He/she will work with management at multiple levels to identify business opportunities, create project plans, develop risk mitigation strategies and business continuity plans, assist operations and support teams in the execution of function-specific duties, and manage all activities on the project plan leading to a successful customer engagement. Lead or assist in the development and evaluation/improvement of a standard migration methodology for the business. Create a migration tool kit, checklists, templates, and other requirements to insure the efficient and effective transition of new processes and services. Mobilize teams and resources to receive newly-migrated processes of customers. Coordinate actions and lead project planning for deliverables as part of a migration. Work with various internal and external stakeholders to ensure appropriate handoff of process ownership to permanent ownership. Serve as a relationship manager during appropriate phases of the migration. Form and lead cross-functional teams to efficiently transition new processes and services from global partners/customers. Oversight of all aspects of migration including infrastructure planning, training requirements, systems development, capacity analysis, SLA creation, project planning, and process improvement. Work cooperatively with the customer and internal resources to create baseline performance analyses and key information for current and migrated processes. Drive continuous process improvement in assigned areas of the business. Work with management to analyze results, identify opportunities, and to develop action plans from SLA reports and other information sources. Develop reports, analytics, and assessment tools to evaluate performance and improvement opportunities.
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