REPORTING ANALYST — Transcom Worldwide (Philippines), Inc. — PASIG
The BST – Reporting Analyst is responsible for supporting contact centre in reaching and exceeding performance targets and Client agreements by proactively measuring, tracking, analysing and reporting with actual and historical data. The position will be proactive by setting up accurate measurement matrixes and to have deep knowledge of the contact centre software, supporting management in executing their business decisions with a high amount of precision and consistency. The Reporting Analyst is reporting directly to the BST Service Assurance Team Lead. The Reporting Analyst is responsible for the creation, maintenance and accuracy of all external, internal and ad hoc reports. The Reporting Team continuously monitors the accuracy and integrity of all data that is published in any report. Core tasks: Creating all reports and initial analysis of variance; Verify the accuracy of sources and formulas; Verify reports in terms of plausibility; Consolidate information into a manageable format; Respect timelines for all reporting needs; Support Process Leads on process improvements and implementation.
-, Journalist/Editors, General Work, Oth jobs @ JobStreet.com